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> Terms of Service

Last Updated: August 21, 2025

1. Introduction and Agreement

This Terms of Service agreement ("Agreement") is a legal contract between you ("Customer," "you," "your") and Widomaker ("Widomaker," "we," "us," "our"), a company organized and existing under the laws of the Commonwealth of Virginia, with its principal office at 11860 Fishing Point Drive, Newport News, VA 23606.

This Agreement governs your purchase and use of all services offered by Widomaker (the "Services"). By accessing, using, or paying for the Services, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Agreement. If you do not agree to these terms, you must cease using the Services immediately and notify us to cancel your account.

In addition to this main Agreement, your use of certain Services may be subject to supplemental terms, which are incorporated herein by reference:

2. Acceptable Use Policy (AUP)

You are responsible for all activity that occurs under your account. You, and those you authorize, are the only individuals who are authorized to access the Service through your account. You must ensure that all authorized users on behalf of your account comply with this Agreement.

You agree to use the Services only for lawful purposes and in compliance with all applicable laws. You are strictly prohibited from using the Services to transmit, store, or link to any content or engage in any activity that Widomaker, in its sole discretion, deems unacceptable. All forms of unacceptable use are strictly forbidden.

2.1. Prohibited Content and Activities

Prohibited activities and content include, but are not limited to:

  • Illegal Activities: Any action that violates federal, state, or local laws, including but not limited to: drug dealing, schemes to defraud, gambling, and violations of U.S. export restrictions, the Electronic Communications Privacy Act, the Computer Fraud and Abuse Act, or the Economic Espionage Act.
  • Intellectual Property Infringement: Distributing copyrighted material without authorization (piracy), including MP3s, MPEGs, ROMs, Warez, or any other form of copyrighted content.
  • Security Violations: Attempting to gain unauthorized access to any computer system, network, or account ("cracking"); distributing tools designed for compromising security ("cracking software"); or interfering with the service of any user, host, or network.
  • Offensive or Harmful Content: Hosting or transmitting material that is obscene, lewd, pornographic, defamatory, scandalous, or threatening. This includes nudity, sexually explicit material, and content that promotes bodily harm or damage to individuals or groups.
  • Invasion of Privacy: Storing or disseminating private information about a person without their explicit consent.
  • System Abuse: Running "IRC Bots," cryptocurrency mining applications, unlicensed game servers, or any other software that consumes excessive server resources and negatively impacts the performance of the platform for other customers.
  • Spam and Unsolicited Email: The transmission of unsolicited commercial or bulk email ("spam") is strictly prohibited. This includes, but is not limited to, sending spam, collecting replies from spam sent from another provider, hosting websites or content advertised via spam, and operating open relays or open proxies. The use of purchased or harvested mailing lists is not permitted.

2.2. Enforcement

When Widomaker becomes aware of possible violations of this Agreement, we may initiate an investigation which may include gathering information from you and the complaining party, if any, and examination of material on our servers. Widomaker will be the sole arbiter in determining what constitutes a violation of this AUP. Evidence of prohibited material or activity will be cause for immediate suspension or termination of your Services without prior notice. We reserve the right to report any criminal offenses to the appropriate law enforcement authorities.

3. Billing and Payment

We will charge you a recurring fee for using our Services. The amount may vary depending on the type of Service and the length of your chosen payment cycle (e.g., monthly, quarterly, semi-annually, annually). Payment is due in advance of the service period. You agree to provide Widomaker with accurate, complete, and up-to-date billing and contact information, including your legal name, email address, physical address, and telephone number. All changes to this information must be reported to us within 30 days of the change. For customers paying by credit card, you authorize us to securely keep your card on file and automatically charge it at the beginning of each billing period. Your credit card statement shall serve as your receipt. It is your responsibility to maintain a valid, up-to-date credit card on file. If a credit card is declined, your account may be suspended.

In the event of a billing error, please contact our accounting department immediately at (757) 253-7621 or via email to acctbilling@widomaker.com. For your security, never send full credit card information via email. If you believe that Widomaker has billed you in error, you must contact the Billing Department within 30 days of the invoice or transaction date of the charge. Refunds or adjustments will not be given for any charges billed in error which are more than 30 days old.

Accounts not paid by the due date are considered past due and are subject to suspension without notice. Accounts that are 7 days past due are subject to cancellation for non-payment, at which point all associated data will be scheduled for deletion as outlined in Section 5.3. A reactivation charge of $25.00 may be required to restore service. Past due accounts may accrue a monthly charge based on the past due balance. A thirty-five dollar ($35.00) service charge will be applied to all returned checks and credit card charge-backs.

We reserve the right to change our prices and fees at any time. Existing customers will receive at least one month's notice of any changes. Announcements will be made via electronic mail, our website, or our weblog. Customers are responsible for periodically checking these channels to stay informed of such announcements. Widomaker disclaims responsibility for any consequence of any duly announced changes.

A Paper Correspondence Fee may be charged for some or all of the paper correspondence we send to you via USPS (or another carrier) including, but not limited to, paper statements, paper invoices, and/or paper late notices.

3.1. Cancellations and Refunds

You must notify us to cancel your Services; otherwise, your account will continue to renew, and you will be responsible for payment. Some services may require 30 days' notice of cancellation. As a general policy, fees paid in advance are non-refundable. Exceptions may be considered on a case-by-case basis at our sole discretion. Any approved refunds will be processed within 8 to 10 weeks.

3.2. Delinquent Accounts and Collections

Widomaker reserves the right to turn over delinquent accounts to a third-party collection agency. If your account is referred for collection, you agree to pay any and all costs associated with the collection, including but not limited to collection agency fees, reasonable attorneys' fees, and court costs, in addition to your outstanding balance.

4. Service-Specific Terms

Compliance with Upstream Provider Policies: You agree to comply with the acceptable use and security policies of our upstream providers. This may include, but is not limited to, mandatory security actions such as periodic password resets required by our providers to maintain the integrity of the Service.

4.1. Ownership of Identifiers

Any means of identification assigned to you by Widomaker (including, but not limited to, usernames and IP addresses) will remain the property of Widomaker. We reserve the right to alter or replace these forms of identification at any time for operational reasons.

4.2. Web and Email Hosting

  • Resource Usage: Your use of server resources is subject to storage and bandwidth limits as defined by your specific hosting plan. For other resources (CPU, RAM, I/O), your account is subject to a "fair use" policy. You may not use your account in a way that degrades the performance of the server for other customers. We reserve the right to suspend any account that is found to be abusing server resources.
  • Email Sending Limits: To prevent spam and system abuse, accounts are subject to a limit on the number of outgoing email messages per hour and per day. The specific limit is not publicly disclosed and may be changed at our discretion. If you have bulk-mailing requirements, please contact us to discuss your needs. Sending Unsolicited Commercial Email ("spam") is strictly prohibited and is a direct violation of the Acceptable Use Policy as defined in Section 2.1.

4.3. IT Consulting

IT Consulting services are billed at an hourly rate or a fixed project fee, as agreed upon in advance. All advice, recommendations, and guidance are provided on a "best-effort" basis. You, the client, retain ultimate responsibility for all business decisions, technical implementations, and their resulting outcomes. Widomaker is not liable for any loss or damage arising from your implementation of our recommendations.

4.4. Endpoint Detection & Response (EDR)

Our EDR service is provided by reselling Malwarebytes software. By subscribing to this Service, you agree to be bound by the Malwarebytes End User License Agreement (EULA). Widomaker's role is to provide you with the tool for your own management. You are ultimately responsible for monitoring alerts and managing the software. While Widomaker may, at its discretion, occasionally review alerts and notify you of potential issues, we are under no obligation to provide active monitoring or response services.

4.5. Domain Name Registration

By registering or transferring a domain name through Widomaker, you acknowledge that we are acting as a reseller for Wild West Domains, LLC. You agree to be bound by their legal agreements, which can be found at secureserver.net/legal-agreements, as well as the Registrant Rights and Responsibilities established by the Internet Corporation for Assigned Names and Numbers (ICANN).

4.6. Personal Email

  • This service provides a customer with an email address using a Widomaker-branded domain name (e.g., username@widomaker.com).
  • Each mailbox includes 5 GB of storage.
  • The service is subject to the same email sending limits described in Section 4.2 to prevent spam and system abuse.
  • This service is distinct from the "Standard Email" and "Enhanced Email" services that are bundled with a customer's own domain hosting.

4.7. Reseller Hosting

  • Customers of the Reseller Hosting service ("Resellers") are independent entities and are not agents or partners of Widomaker.
  • Resellers are required to maintain their own Terms of Service and Acceptable Use Policy for their end-users. The Reseller's AUP must be consistent with and at least as restrictive as Widomaker's AUP (Section 2).
  • Resellers are solely responsible for providing all billing, technical support, and customer service to their end-users.
  • Resellers agree to defend, indemnify, and hold harmless Widomaker from any and all claims, liabilities, and expenses (including attorneys' fees) arising from the activities of their end-users.
  • Widomaker reserves the right to suspend or terminate the account of any end-user of a Reseller found to be in violation of Widomaker's AUP.

4.8. DNS Hosting

Our DNS Hosting service is provided on a best-effort basis without a specific uptime guarantee or Service Level Agreement (SLA).

4.9. Remote Support

Remote Support services are provided on a case-by-case basis to assist with technical issues. By initiating a Remote Support session, you grant a Widomaker technician explicit permission to access your computer and you acknowledge and agree to the following:

  • Disclaimer of Liability: Remote Support is provided "as is" and on a "best-effort" basis. While our technicians will take all reasonable precautions, you are solely responsible for backing up all of your data before the session begins. Widomaker shall not be liable for any data loss, hardware or software corruption, or any other direct or indirect damages that may occur as a result of the remote session.
  • Scope of Service: The technician will only perform the work necessary to address the specific issue discussed. You have the right to terminate the session at any time.
  • Billing: Remote Support is a billable service, charged at the rates published on our Remote Support page. By agreeing to the session, you agree to pay for the time spent by the technician.

5. Data, Privacy, and Cancellation

5.1. Data Privacy and Access

Your privacy is important to us. Our collection, use, and protection of your data are governed by our separate Privacy Policy, which is incorporated herein by reference. However, you acknowledge that as system operators, we may need to access your files or electronic mail to diagnose system problems or to protect our systems and other users from harm. We will not monitor your private communications unless we have reason to believe this Agreement is being violated. We will not deliberately disclose your private data to third parties unless required by law or to protect our systems and users from illegal activity.

5.2. Inherent Risks of Internet Communication

  • You acknowledge that electronic mail is not inherently a private medium. The recipient of any email you send has the right to make it public.
  • Internet communications often travel across multiple networks, and Widomaker has no control over the privacy policies of other network providers. You should never send highly sensitive or confidential information via email.
  • In the event that law enforcement authorities search or seize our systems with a valid warrant, they may gain access to your private files and electronic mail.

5.3. Data Retention After Cancellation

Upon your request to cancel a Service, the associated data will be scheduled for deletion. This process is typically completed within 7 days but may vary. You are solely responsible for securing a copy of your data before cancellation. After deletion, some data may persist in our backup systems for a limited period.

  • For Web Hosting, backups are typically retained for approximately 3 months.
  • For Enhanced Email Hosting (OpenSRS), messages may be restorable by us for up to 14 days.
  • For Personal Email (OpenSRS), messages may be restorable by us for up to 14 days.

6. Intellectual Property

You retain all rights to the content you upload to our systems. You grant us a limited license to host, cache, and display your content solely for the purpose of providing the Services. You are responsible for ensuring you have the legal right to use and distribute all content on your account.

6.1. DMCA Copyright Policy

We comply with the Digital Millennium Copyright Act (DMCA). If you believe your copyright has been infringed by a Widomaker customer, please send a valid infringement notice to our designated agent:

Accounts found to be repeatedly infringing on the copyrights of others will be terminated.

7. Disclaimer of Warranties and Limitation of Liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WIDOMAKER DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

You acknowledge that network outages and service interruptions can and do occur. Widomaker will not be liable for any loss or damages resulting from such interruptions. In no event shall Widomaker, its operators, or its affiliates be liable for any indirect, consequential, special, or punitive damages or losses you may incur in connection with the Services, including loss of data, even if we have been advised of the possibility of such damage.

You agree to defend, indemnify, and hold harmless Widomaker from any claims, liabilities, losses, and expenses (including reasonable attorneys' fees) relating to your use of the Services or your violation of this Agreement.

Indemnification for Upstream Provider Costs: You acknowledge that Widomaker utilizes upstream providers and third-party networks to deliver its Services. If your violation of this Agreement or our AUP causes Widomaker to incur any penalties, fines, or other costs from these upstream providers, you agree to be fully responsible for said costs. You agree to reimburse Widomaker for any such fines or penalties, including but not limited to any fees assessed for spam complaints or security incidents.

8. General Provisions

8.1. Choice of Law: This Agreement shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles. You agree that any legal action or proceeding relating to this Agreement shall be brought exclusively in the courts of Virginia.

8.2. Entire Agreement: This Agreement, including any documents incorporated by reference, constitutes the entire understanding between you and Widomaker and supersedes all prior agreements. We may modify this Agreement at any time, and we will provide notice of such changes. Your continued use of the Services after such notice constitutes your acceptance of the modified terms.

8.3. Severability: In the event that any part of this Agreement is found to be invalid or unenforceable, the remaining provisions of this Agreement shall remain in full force and effect.

BY SUBSCRIBING TO OR USING THE SERVICES, YOU INDICATE YOUR EXPRESS AGREEMENT TO THESE TERMS AND CONDITIONS. YOU AGREE THAT YOU ARE AT LEAST 18 YEARS OF AGE AND WILL USE THE SERVICES IN ACCORDANCE WITH THIS AGREEMENT.